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Returns

Online Purchases

All Online purchased items to be returned for refund or exchange must be shipped back to Auski within 60 days of the original purchase. 

All returned items must be presented in their original, unworn, unused, re-sellable condition with product tags attached, and including the return authorisation email printout. If you are unable to include the return authorisation printout, please include the order invoice, and write your request (exchange/refund) on the paperwork. Items we receive damaged or with marks, stains and rips may not be accepted for return, unless they are faulty. 

Drill-mounted skis purchased in store or online are not accepted for refund/return. 

During peak season, there may be some delay with processing your return. If you require an exchange, we recommend that you return the item for a refund and place a new order through our website to get your new gear quickly, and avoid the risk of it selling out.

For any online returns, if the reason for the return is not a result of an Auski shipment error, the return shipping costs are not covered by Auski. Returns can be sent via Australia Post or an alternative courier. There is no Reply-Paid option available. 

If you have experienced a shipment error, please send us an email, and we'll resolve it as soon as possible.

Please note: If you decide to drop off your return in store, a refund cannot be processed on the store register. It will be processed the next business day online, back to the account used at purchase. Exchanges can be done in store, on the store register. Please bring your web order invoice with you.

How to start postal return

Step 1:  Go to our Return Portal Page and Search for your order by entering the order number and email used at checkout.

Step 2: Select return item(s), reason, and resolution.

Step 3: Print off the approved return email to include with your turn items.

Step 4: Go to your local post office, or another courier, to ship the package to our return address below.

Web Sales
c/o Auski
9-11 Hardware Lane,
Melbourne
VIC 3000

 

In-Store Purchases

We use the common sense return policy.

All returned items must be presented in their original, unworn, unused, re-sellable condition with product tags attached.

Please bring your Auski receipt with you as proof of purchase.

Items damaged or with marks, stains and rips may not be accepted for return, unless they are faulty. 

You may exchange or receive a store credit if goods are returned within 14 days, or longer if you can’t get in, please let us know if you are delayed.

There are times when we need to give a refund and our store staff can help you on the spot. The refund must be placed on the original credit card, sorry no exceptions to this rule.


Items we receive damaged or with marks, stains and rips may not be accepted for return, unless they are faulty. 

Drill-mounted skis purchased are not accepted for refund/return.  

If you have any questions regarding returns, please contact the store you purchased the goods from.

Melbourne         03 9670 1412

Albury                02 60 214511

Shepparton        03 58 218211