Auski will use the most efficient shipping method available to your area with most items being shipped within 48 hours.
Auski offers Free Shipping* Australia Wide for all orders over $99 excluding bulky goods such as travel bags, boots, skis, and boards. For bulky items, a $15 shipping fee applies per bulky item.
*Free shipping is for standard shipping on regular items but does NOT include bulky items listed above, please allow up to 7 days for delivery of bulky items and regular post items.
For non-bulky items, express shipping is available. To take advantage of this option, please select it from the list of available shipping options at checkout. Bulky items cannot be express shipped. Helmets and bindings are considered non-bulky, express shipping can be selected for these items when going through checkout.
For express orders, Startrack, Australia Post Express, or TNT will be used to ship. Express order delivery to capital cities is generally next business day from date of shipment. Please allow 1-2 business days for metro areas, and 2-3 business days for regional areas.
Some delays may be expected during peak season. These delays are unfortunately outside of our control even when we choose express services, we do apologise in advance for any inconvenience caused.
Please note, we can only sell to customers with Australian / New Zealand residential or verified commercial addresses. We cannot ship to any freight forwarders or sell to anyone who is believed to be trans-shipping. Any orders suspected of using this method will be cancelled and refunded.
For New Zealand orders, the shipping charge will be calculated at checkout. We cannot ship bulky items, hardware, Burton, Anon, or POC products. We apologise for any inconvenience. Customers are responsible for VAT. Estimate delivery is 7-14 business days.
An occupied address during business hours is preferred and we recommend a signature on delivery. Items can be left unattended at the customer’s request by selecting an Authority to leave shipping option or leaving us an order comment giving authority to leave it and suggest a safe location for the driver to leave the parcel at. Please note that all items left unattended are the responsibility of the customer, Auski takes no responsibility for damage or loss that may occur to any parcel that have been left as per the shipping instructions.