All Online purchased items to be returned for refund or exchange must be shipped back to Auski within 30 days of the original purchase.
All returned items must be presented in their original packaging or box, unworn, unused, re-sellable condition with product tags attached. If you are returning an item that is boxed (e.g. snowboard boots) the original product box must not be marked, sticky taped, or used as the shipping box. Please rewrap the box in the original wrapping it arrived in before posting back to us. Please note that products sealed for hygiene reasons (e.g. swimwear, underwear, watches, and jewellery) can only be returned if the seal is intact, unless product deemed faulty.
Please include the return authorisation email printout. If you are unable to include the return authorisation printout, please include the order invoice, and write your request (exchange/refund) on the paperwork. Items we receive damaged or with marks, stains and rips may not be accepted for return, unless they are faulty.
Drill-mounted skis purchased in store or online are not accepted for refund/return.
During peak season, there may be some delay with processing your return. If you require an exchange, we recommend that you return the item for a refund and place a new order through our website to get your new gear quickly, and avoid the risk of it selling out.
For any online sale returns, if the reason for the return is not a result of an Auski error, the original shipping and return shipping costs are not covered by Auski. Returns can be sent via Australia Post or an alternative courier. There is no Reply-Paid option available.
If you have experienced a shipment error, please send us an email, and we'll resolve it as soon as possible.
Please note: If you decide to drop off your return in store, a refund cannot be processed on the store register. It will be processed the next business day online, back to the account used at purchase. Exchanges can be done in store, on the store register. Please bring your web order invoice with you.