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Privacy and Cookies

Your privacy is important to us. So we've established a Privacy Policy that defines how we collect, use, disclose, transfer, and store your information. This Privacy Policy is applicable to Auski only; any third party website, links or services with which the Auski Website is connected may have their own privacy policy that we do not manage. You are encouraged to review our Privacy Policy whenever you visit our website to make sure you understand how any personal information you provide will be used. Please contact us if you have any questions.

Consumer Data

We do not collect personal information when you visit our website unless you place an order, register as a user, subscribe to our mailing list or contact us via our web-based email form.

When you register as a user you will be asked for the following information: your full name, email address, shipping and billing addresses, phone number, and credit card details.

We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping courier(s) for the delivery of your order. We may also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe anytime by using the unsubscribe function within those electronic marketing material.

If you decide to create a 'Wish List' on the Auski Website, you will create an account where we will collect and use your name, email address, credit card or other payment information, billing and shipping address, phone number, password and product preferences. This information is subject to the terms of this Privacy Policy.

When you subscribe to our mailing list, you will be asked for the following information: your full name, email address, and product preferences. We will use your email address to send out our newsletters. You can unsubscribe anytime by clicking on the unsubscribe link we include in every email.

When you submit a question via email, we will request your full name, email address and phone number. We use this information solely to respond to your enquiries.

We do not share, sell, rent or exchange your identifiable personal information to any third party without your permission, except to comply with applicable law or valid legal process.

Website Data

Your website data is collected for analysis and evaluation in order to assist us to improve our website, the services, and products we provide. Website data is also used so we can enhance and personalise your shopping experience on our online store. This data will not be used in association with any other personal information.

Whenever you visit the Auski Website, our servers will automatically collect information that your browser sends to us. Auski uses web analytics tools and other third-party technologies, such as Google Analytics and Google Adwords, to collect non-personal information in the form of various IP anonymised user metrics.

These tools and technologies collect and analyse certain types of information, such as: browser type, time on site, mobile device type, referring and exit URLs, onsite behaviour and usage information, site usage metrics, and other relevant information. We may also permit certain third-party companies to help us tailor advertising what we think may be of interest to you based on your use of our website and/or our services.

Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions. You may choose to opt out of Google Analytics by visiting the Google Analytics opt-out page.

Children’s Privacy

You must be at least 18 years old to have our permission to use this website. Our policy is that we do not intentionally collect, use, or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a child under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us so that we may delete the child’s information.

Privacy Policy Changes

If Auski makes any change(s) to any terms or conditions of the Privacy Policy on this website, the changes will be posted in this document. We may change, modify, add, or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless otherwise specified. We encourage you to read this document every time you visit our website to keep yourself updated with our latest Policy.

Contacting This Website

If you have any questions about this Statement and the practices of Auski with respect to personal information and/or if you believe that your privacy has been breached by us, please call us on (03) 9873 2229 and we will resolve the issue immediately.

Security

We take every precaution to protect your information. When you submit sensitive information via our website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best encryption software in the industry - SSL. We do not store your credit card information.

While on a secure page, such as our order form, the lock icon on the address bar of the web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information.

Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, and any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.

Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions regarding the security or any of our practise here at Auski.com.au, do not hesitate to send us an email to admin@auski.com.au or call us on (03) 9873 2229.

Fraud

Auski reserves the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud.

We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected.

We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud.

If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.